Welcome to the Art2Fund Help Center. Here you will find answers to frequently asked questions and support for both organizers and customers. Use the search function to quickly find the information you need. Still have questions? Fill in the contact form at the bottom of the page and we will be happy to assist you!
It is best to register as soon as the desired period and/or theme are known, even if that is at the end of the school year. Since space is limited and capacity is reserved in the order of registration, you can only ensure that your program can proceed by registering. You can register your school online via the registration form. Don’t wait too long to avoid disappointment.
No! An Art2fund program costs your school nothing. We send you the drawing package with paper for the entire school for free, collect the drawings from you, print the promotional flyers for you, and take care of the online shops. All sold items are also delivered to your school for free. The program costs are covered by the average sales in the children's online shops. However, if you use a program without submitting the drawings and/or with fewer than 50 participating children, program costs of €199 may be charged.
Art2Fund covers the shipping costs of the folders, items, and other materials. Once the drawings are ready, we even collect them from you.
Participation in an Art2Fund campaign is without obligation for both the school and the children and buyers. We only ask you to contact us after registering if you change the action dates due to our production capacity planning. However, if you use the Educational Art Weeks program without submitting the drawings, a program fee of €199 may be charged.
No. Please use the paper we send you. This ensures that we can scan the drawing correctly and that the drawing is optimally transferred to the items.
Ecoline, paint, marker—everything is allowed. Just make sure no 'objects' are glued to the drawing paper and the drawing doesn't smudge when you run your hand over it. We recommend very colorful drawings. The use of (colored) pencil is discouraged as it often results in a dull outcome. For the best results, follow the tips and tricks in the example booklet and on the (class) websites.
They can, but we advise against it. This would create multiple webshops, diminishing the impact of the drawing. Choose the best drawing instead.
The campaign is intended for drawing lessons. However, if a child cannot make a drawing at school, they can do it at home. Just make sure it is done on Art2Fund drawing paper.
Of course, if the teacher thinks they can draw as well as the children, their drawing is welcome.
That is possible. If you want the children's original works returned, please let us know within 3 months after the campaign closes. After this time, the works are destroyed according to privacy guidelines.
If it turns out that not all children have submitted their drawings and we have already collected the drawings, you can send them to us. We will then email a link and instructions so these children can also start their campaign.
You will receive the folders along with the XXL MegaPoster approximately 3-4 working days after we receive your drawings.
If a child loses their folder, contact us. We will email you a link so the child can still start their campaign.
Prices can be seen in the sample webshop on our website. The displayed prices include a 15% profit margin for the school. The school determines the profit margin, ranging from 0 to 33%. The profit is automatically included in the sale price of the items.
Not at all. Participation is entirely voluntary. Children can activate their webshop only if they enjoy it! This also applies to inviting family members. Participation with Art2Fund is without obligation for everyone!
Although buyers can pay in the webshop with all standard payment methods (iDeal, MasterCard, PayPal, etc.), this question may arise. If you are willing to accept the cash order from these parents, you can call or email us with the details. We will ensure that the order is processed.
After the children receive their action folder, they can open (activate) their own webshop. Once the campaign is over (the end date you provided), the webshops close automatically.
Yes, that is possible. Please contact us by phone, and we can extend the end date. Note: you need to inform the team, children, and parents about the extended sales period yourself.
Once the campaign period is over and the webshops are closed, it is no longer possible to order items online.
When you log in, you can see the exact status of your campaign, including financial details, under 'Monitor Campaign'. Teachers can also see the progress of their class's campaign on the class page.
Immediately after the webshops close on the agreed end date, you can see the final result under 'Monitor Campaign'. Upon delivery of the items, you will receive a financial overview with the final statement. The proceeds of the campaign will be transferred to your specified bank account within 14 days of the final statement.
The proceeds of the campaign will be transferred to your specified bank account within 14 days of the final statement.
If an item does not reach you in good condition, let us know and we will send you a replacement item for free.
Our staff are available via email (info@art2fund.com), through the contact form at the bottom of this page, or via live chat on our website. We try to assist you as quickly as possible.
Each Art2Fund campaign has an end date determined by the organization. Two weeks after this date, the ordered items will be delivered to the school. These are packaged per child in a plastic bag. Delivery to buyers is therefore via the child and not through mail or a delivery service.
You will receive a confirmation email for each order in the webshop. If you still have doubts or did not receive the confirmation, you can inquire about the status of your order through the child. The child can easily see who ordered what on their own website.
For every order placed in a child's webshop, the child receives a confirmation email. Additionally, the child can view an overview of who ordered what on their own website (mentioned on the personal action folder they received).
You placed an order, but the child does not see your order in their overview. Due to the validation of electronic payments, there may be a delay of 24 hours between your order and its appearance on the child's website. If your order is not on the website within 24 hours and you did not receive an email confirmation, your order was not registered in the system and your payment was not processed.
Art2Fund does not provide invoices for orders. Art2Fund facilitates payments for the school or organization but is not the selling party. For an invoice or receipt, please contact the organization running the campaign.
The prices are market-comparable and include the profit share for the good cause, the scanning and editing of the drawing, and (if desired) the placement of the name. Participation is completely free for schools, and all materials are provided free of charge.
Orders can only be paid using standard online payment methods. If you do not have these payment options, we advise you to have someone who can pay online place the order for you, and you can reimburse them in cash.
For small orders, handling costs are disproportionately high. Considering production and shipping costs, the profit share for the school, and VAT, we cannot offer a set of cards for only €5.99. We charge small order costs to cover administrative processing costs for your order. This is only done if the total value of goods in your order is below €10. To avoid small order costs, we offer the possibility to combine orders from different children's webshops.
The children's webshops automatically close at midnight on the project end date. After this time, ordering is no longer possible.
Unfortunately, that is no longer possible. Once the webshops are closed, production of the items begins immediately. Adding orders at this stage is no longer possible.
Art2Fund takes great care in producing your order. If something is wrong with a product, please report it by email to info@art2fund.com. Please include the name of the organization, the child's name, the drawing number (if known), and your contact details. We also appreciate a photo showing the defect.
DO NOT PAY! You can only order and pay through the children's webshop because Art2Fund does not think it is safe for children to handle money on the streets. This has been clearly explained to all children, so they should be aware of this.
There are two possibilities: inquire with the child or ask your question via the Contact section on this website.
You can place your order, but please note that all orders are delivered via the child.
We take all necessary measures to ensure our customers can shop safely in the children's Museumshops. We have no known cases of misuse or fraud involving personal data. Our order processing procedure is safe and reliable. For payment transactions, we use Igenico Payment Services (formerly Ogone), a market leader in online payment processing.
The proceeds from the Art2Fund campaign go to the good cause chosen by the participating organization. The organization determines the profit margin on the items, which varies between 0 and 33% and is automatically included in the sale price of the items.
Fill in the contact form and we will get in touch with you soon.